Network Services

Waiting for an RFO from the provider.

Dear Zayo Customer, We are investigating a possible interruption, which may be impacting your service, and we appreciate your patience while we troubleshoot and work diligently to resolve the underlying issue. We will continue to provide updates until your services have been restored. If you have any additional questions please contact the Zayo Network Control Center and reference the Case Number below. GENERAL INFORMATION Case Number: TTN-0009653814 Customer Ticket Number: Customer Circuit Id: Location A: 11 Great Oaks Blvd/Fl-1/Rm-Equinix/Cage-1294 San Jose CA Location Z: 600 W 7th St/Fl-5/Ste-500/Rm-MMR/Cage-DRT - TelX Los Angeles CA Case Subject: VPLS, Inc. dba Krypt Technologies / OQYX/398054//ZYO / Hard Down Case Impact: Out of Service Case Status: New Case Sub Status: In Queue Initial Down Time: Mon Feb 23 19:22:08 GMT 2026 Restore Date Time: -- Best regards, Krataii Boonsorn, Senior NOC Technician Tel: +1-714-244-3461 Tel: +662-509-9905, Ext. 3461 Email: [email protected]

Dear Zayo Customer, We are investigating a possible service interruption which may be impacting your circuit. We regret that your services are impacted and appreciate your patience while we troubleshoot and work diligently to resolve the underlying issue. We will continue to provide updates until your services have been restored. If you have any additional questions, please contact the Zayo Network Control Center and reference the ticket below. GENERAL INFORMATION Case Number: TTN-0009653814 Customer Ticket Number: null Customer Circuit Id: Case Subject: VPLS, Inc. dba Krypt Technologies / OQYX/398054//ZYO / Hard Down Case Description: Issue: Optical Circuit Problems Description: Hello, Our circuit at 600 W 7th St, LA is down right now. Is there any outage at LA region? br3.lax2> show interfaces diagnostics optics et-11/1/5 | match "power " Laser output power : 1.402 mW / 1.47 dBm Laser receiver power : 0.000 mW / -40.04 dBm Laser output power : 1.291 mW / 1.11 dBm Laser receiver power : 0.000 mW / -40.04 dBm Laser output power : 1.573 mW / 1.97 dBm Laser receiver power : 0.000 mW / -40.04 dBm Laser output power : 1.427 mW / 1.54 dBm Laser receiver power : 0.000 mW / -40.04 dBm br3.sjc1> show interfaces diagnostics optics et-0/0/50 | match "power " Laser output power : 1.414 mW / 1.51 dBm Laser receiver power : 0.827 mW / -0.82 dBm Laser output power : 1.390 mW / 1.43 dBm Laser receiver power : 0.843 mW / -0.74 dBm Laser output power : 1.399 mW / 1.46 dBm Laser receiver power : 0.802 mW / -0.96 dBm Laser output power : 1.241 mW / 0.94 dBm Laser receiver power : 1.074 mW / 0.31 dBm Dispatch Charges: Customer agrees to incur possible dispatch charges if Zayo determines the trouble is not on the Zayo network or equipment. Reported Initial Down Time: Feb 23, 2026 6:25 PM (UTC). (MST: Feb 23, 2026 11:25 AM) Case Status: New Case Sub-Status: In Queue LOCATION INFORMATION Location A: Location Z: For quick access to ticket creation and updates, please visit our Tranzact portal: https://tranzact.zayo.com Zayo US: 1.866.236.2824 Zayo Canada: 1.888.404.9296 Zayo UK: +44 (0) 20 3846 4222 Zayo France: +33 (0) 1 49 97 07 37 Website: https://www.zayo.com

CASE UPDATES Tue Feb 24 12:41:18 GMT 2026 VPLS Inc, Your circuit issue has been related to a higher level trouble. We have engaged our internal teams for resolution. Please do not hesitate to contact us with any questions or concerns you may have. Thank you Tue Feb 24 12:19:20 GMT 2026 Zayo NCC is investigating your reported issue. We will provide regular updates until the issue is resolved. If you have any additional questions, please contact the Zayo NCC and reference the ticket below. Mon Feb 23 22:34:23 GMT 2026 Hello, Is there an update on this case?

CASE UPDATES Tue Feb 24 19:11:21 GMT 2026 Zayo NCC is investigating your reported issue. We will provide regular updates until the issue is resolved. If you have any additional questions, please contact the Zayo NCC and reference the ticket below. Tue Feb 24 19:34:22 GMT 2026 Zayo NCC has engaged our regional workforce management team to assign the nearest available resource to assist with restoration efforts. We will provide regular updates until the issue is resolved. If you have any additional questions, please contact the Zayo NCC. Tue Feb 24 19:49:21 GMT 2026 A technician is dispatched to Kettleman City, CA site for further investigation and we will share the ETA once its available. Tue Feb 24 19:52:49 GMT 2026 A Zayo field technician has been assigned and is currently en route. An ETA will be provided shortly. Upon arrival, they will coordinate with the Zayo NCC. We will provide regular updates until the issue is resolved. If you have any additional questions, please contact the Zayo NCC.

CASE UPDATES Wed Feb 25 01:15:37 GMT 2026 The Zayo field technician has arrived and is working with the NCC to begin fault isolation efforts. We will provide regular updates until the issue is resolved. If you have any additional questions, please contact the Zayo NCC.

Case update Wed Feb 25 03:46:25 GMT 2026 We have engaged the vendor for further investigation and are currently working with them to resolve the issue.

CASE UPDATES Wed Feb 25 08:56:25 GMT 2026 Zayo has been working with our vendor but we have not been able to restored services. We believe this is due to a communications issue between the shelves. We are working to get a tech dispatched back out with the ability to log in directly to the node so we can further investigate. Regards Dave Wagner Zayo Lit Services Wed Feb 25 13:28:09 GMT 2026 Zayo has another tech heading back out to get us access to our node so we can further investigate. Regards Zayo Lit Services Wed Feb 25 16:24:11 GMT 2026 Zayo's field technician is on site to continue troubleshooting.

CASE UPDATES Wed Feb 25 20:41:24 GMT 2026 Zayo's advanced support team worked with a technician to restore an affected shelf in Kettleman City. A separate emergency dispatch will is being sent to Los Angeles to clear the remaining issues. A public update will be provided when the technician is on site.

CASE UPDATES Wed Feb 25 21:49:15 GMT 2026 Zayo NCC has resolved your reported issue/request. If you experienced an outage, to complete the process, please bounce your Zayo facing port(s) or interface(s) connected to your service impacted by this network event to confirm that the service is fully restored. Wed Feb 25 21:17:40 GMT 2026 The technician is on site in Los Angeles to continue troubleshooting.

GENERAL INFORMATION Case Number: TTN-0009653814 Customer Ticket Number: Customer Circuit Id: Location A: 11 Great Oaks Blvd/Fl-1/Rm-Equinix/Cage-1294 San Jose CA Location Z: 600 W 7th St/Fl-5/Ste-500/Rm-MMR/Cage-DRT - TelX Los Angeles CA Case Subject: VPLS, Inc. dba Krypt Technologies / OQYX/398054//ZYO / Hard Down Case Impact: Out of Service Case Status: Service Restored Case Sub Status: Monitor Estimated Time to Repair: Initial Down Time: Mon Feb 23 19:22:08 GMT 2026 Restore Date Time: Wed Feb 25 21:48:59 GMT 2026

Dear VPLS, Inc, The Crown Castle Fiber Network Operations Center has opened the following ticket, CCF26976817, for services related to circuit 350277-WAVE-CCF. The issue is currently being investigated by a Network Operations Center technician and you will be contacted with additional information shortly. Please feel free to contact the Network Operations Center and reference ticket CCF26976817. Circuit ID Service Type A Location Z Location 350277-WAVE-CCF Wavelength / Point to Point / 100GigE 2901 W Alameda Ave, 1st Floor, Burbank, CA 91505 2260 E El Segundo Blvd E, 1st Floor, MMR, El Segundo, CA 90245 Thank You Crown Castle Fiber Network Operations Center -- Best regards, Krataii Boonsorn, Senior NOC Technician Tel: +1-714-244-3461 Tel: +662-509-9905, Ext. 3461 Email: [email protected]

Hi All, This is an update from the provider below: Outage Ticket: CCF26976808 Outage Start Time: 2/23/2026 05:20 EST Regions/Locations: Los Angeles Trouble Description: Fiber Cut ETTR: TBD Current Update: Our preliminary dispatch and testing is complete, and OTDR results have been reviewed by our Engineers. Suspected fiber damage has been mapped in the field and a line crew has been engaged for dispatch, with an ETA of 11:30 AM ET. We will provide our next update by 12:30 PM ET, or upon the availability of new information from the field.

Hi All, This is an update from the provider below: Outage Ticket: CCF26976808 Outage Start Time: 02/23/26 10:04 EST Regions/Locations: Los Angeles Trouble Description: Fiber Cut ETTR: TBD Current Update: Our preliminary dispatch and testing is complete, and OTDR results have been reviewed by our Engineers. Suspected fiber damage has been mapped in the field and a line crew has been engaged for dispatch, with an ETA of 8:30 AM PT. We will provide our next update by 9:30 PM PT, or upon the availability of new information from the field.

Hi All, This is an update from the provider below: Outage Ticket: CCF26976808 Outage Start Time: 02/23/26 10:04 EST Regions/Locations: Los Angeles Trouble Description: Fiber Cut ETTR: TBD Current Update: Our line crew is currently en-route and has encountered delays due to traffic. Crews have provided an updated ETA of 9:00 AM PT. We will continue to provide updates as details emerge from the field. Outage Ticket: CCF26976808 Outage Start Time: 02/23/26 10:04 EST Regions/Locations: Los Angeles Trouble Description: Fiber Cut ETTR: TBD Current Update: Our line crew is onsite, activley preparing replacement cable for splicing. We anticipate that splicing will begin by 11:00 AM PT. We will provide our next update at that time, or upon the availability of new information from the field. Outage Ticket: CCF26976808 Outage Start Time: 02/23/26 10:04 EST Regions/Locations: Los Angeles Trouble Description: Fiber Cut ETTR: TBD Current Update: Crews continue to work onsite, preparing the replacement cable for splicing. Once splicing begins we will notify you accordingly. There is no estimated time of repair available at this time. Outage Ticket: CCF26976808 Outage Start Time: 02/23/26 10:04 EST Regions/Locations: Los Angeles Trouble Description: Fiber Cut ETTR: TBD Current Update: At this time our team in the field is onsite, splicing fibers. Some services have already begun to restore. We will continue to provide updates as progress is made or an ETTR becomes available.

Hi All, This is an update from the provider below: Crown Castle Fiber NOC Ticket Resolution - CCF26976817 - VPLS, Inc Customer Ticket: CCF26976817 Customer Circuit ID: 350277-WAVE-CCF Customer Ticket Number: A Location Address: 2901 W Alameda Ave, 1st Floor, Burbank, CA 91505 Z Location Address: 2260 E El Segundo Blvd E, 1st Floor, MMR, El Segundo, CA 90245 Problem Start Time: 2/23/2026 05:37 EST Trouble Description: Service Down Resolution Comments: Dear VPLS, Inc, Dear Valued Customer, Our field crews have completed repairs, and the NOC has verified alarms cleared. This outage is now resolved. An RFO will be provided once this incident has been reviewed by our Service Assurance team. Please contact our NOC if further support is needed. Thank you, Crown Castle Fiber NOC Regards, Crown Castle Fiber NOC

RFO