Network Services

Dear Customer, We would like to inform you that we have received a service notification from our provider Crown Castle, as per the details below: Ticket Number: CCF26976817 Location of Work: Los Angeles, CA Dear VPLS, Inc, The Crown Castle Fiber Network Operations Center has opened the following ticket, CCF26976817, for services related to circuit 350277-WAVE-CCF. The issue is currently being investigated by a Network Operations Center technician and you will be contacted with additional information shortly. Please feel free to contact the Network Operations Center and reference ticket CCF26976817. Circuit ID Service Type A Location Z Location 350277-WAVE-CCF Wavelength / Point to Point / 100GigE 2901 W Alameda Ave, 1st Floor, Burbank, CA 91505 2260 E El Segundo Blvd E, 1st Floor, MMR, El Segundo, CA 90245 Thank You Crown Castle Fiber Network Operations Center This email may contain confidential or privileged material. Use or disclosure of it by anyone other than the recipient is unauthorized. If you are not an intended recipient, please delete this email. -- Satang Thongkamsopa NOC Technician Tel: +1-714-244-9512 Email: [email protected]

Hello, This is an update from our provider, Crown Castle. Ticket Number: CCF26976817 ------------------------------------------------------------------------------------------------ Our preliminary dispatch and testing is complete, and OTDR results have been reviewed by our Engineers. Suspected fiber damage has been mapped in the field and a line crew has been engaged for dispatch, with an ETA of 8:30 AM PT. We will provide our next update by 9:30 PM PT, or upon the availability of new information from the field. ------------------------------------------------------------------------------------------------ Best regards, -- Kung Janfak Noc Supervisor Tel: +1-714-244-3470 Tel: +662-509-9905 Ext 3470 Email: [email protected]

Hello, This is an update from our provider, Crown Castle. Ticket Number: CCF26976817 ----------------------------------------------------------------------------------------------- 02/23/26 2:47 PM EST At this time our team in the field is onsite, splicing fibers. Some services have already begun to restore. We will continue to provide updates as progress is made or an ETTR becomes available. 02/23/26 2:34 PM EST Crews continue to work onsite, preparing the replacement cable for splicing. Once splicing begins we will notify you accordingly. There is no estimated time of repair available at this time. 02/23/26 12:55 PM EST Our line crew is onsite, activley preparing replacement cable for splicing. We anticipate that splicing will begin by 11:00 AM PT. We will provide our next update at that time, or upon the availability of new information from the field. ----------------------------------------------------------------------------------------------- -- Kung Janfak Noc Supervisor Tel: +1-714-244-3470 Tel: +662-509-9905 Ext 3470 Email: [email protected]

Hello, We would like to provide an update from Crown Castle below: Ticket Number: CCF26976817 Dear Valued Customer, Our field crews have completed repairs, and the NOC has verified alarms cleared. This outage is now resolved. An RFO will be provided once this incident has been reviewed by our Service Assurance team. Please contact our NOC if further support is needed. Thank you, Crown Castle Fiber NOC Regards, Crown Castle Fiber NOC -- Best regards, Krataii Boonsorn, Senior NOC Technician Tel: +1-714-244-3461 Tel: +662-509-9905, Ext. 3461 Email: [email protected]

Hello, Please find the attached Reason for Outage (RFO) report for your reference. Should you encounter any further service-related issues or have additional inquiries, please do not hesitate to contact us. Ticket Number: CCF26976817 Best regards, -- Kung Janfak Noc Supervisor Tel: +1-714-244-3470 Tel: +662-509-9905 Ext 3470 Email: [email protected]

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